why ssi
PROFESSIONALISM |
- Be dependable, disciplined, and consistent in everything we do.
- Take personal pride in how we present ourselves, our company, and our manufacturers.
- Commit to continuous growth and improvement through training, reflection, and feedback.
- Return emails and voicemails the same day they are received.
- Respect colleagues, distributors, and manufacturers with professionalism and humility.
- Represent SSI with integrity and uphold the highest standards in every interaction.
FUN |
- Take our work seriously, but not ourselves.
- Build genuine connections with customers, colleagues, and partners.
- Celebrate team and individual wins together.
- Bring energy and camaraderie to the workplace.
- Stay positive and humble, keeping egos in check.
- Create a culture that balances hard work with enjoyment and gratitude.
HARD WORK |
- Be relentless and passionate in the pursuit of success.
- Do the hard work that best serves our customers and manufacturers. No milk runs.
- Dedicate the extra time it takes to outwork the competition.
- Step up willingly to challenges, even when inconvenient or difficult.
- Take pride in doing things right, not just fast.
- Keep opportunities in the pipeline for all manufacturers and consistently follow through.
- Tell the truth, always — even when it’s hard or not what a customer wants to hear.
EXPERTISE |
- Be an expert in the standards that influence the safety industry.
- Study, learn, and understand our products and their applications.
- Always wear and use the products we sell.
- Develop a reputation for world-class presentations and demonstrations.
- Be inquisitive, curious, and open to new challenges.
- Know the competition’s products, strengths, and weaknesses.
- Continually strive to be a subject matter expert through study, certifications, and fieldwork.
CUSTOMER FOCUSED |
- Put the customer at the heart of everything we do.
- Drive business by working directly with end users to create demand for our manufacturers’ products.
- Follow up on all opportunities, samples, and quotes out of respect for our manufacturers and customers.
- Be grateful for the opportunity to serve our customers and partners.
- Deliver extraordinary service — over deliver, over perform, exceed expectations.
- Be forward-thinking, stay in discovery, and embrace technology and new solutions.
- Be available when customers need us — including nights, weekends, and off-hours.
SELF STARTERS |
- Take initiative and ownership without waiting to be told.
- Do what you say you’re going to do. Honor your commitments.
- Hold yourself accountable to the highest standards of performance.
- When you don’t know, say so — then find the answer.
- Gather all the necessary information before seeking price concessions or samples from manufacturers.
- Develop your own relationships with end users while honoring distributor partnerships.
- Take the initiative, actively pursue key targets.